A mediator is a person who acts as neutral intermediary.
The mediator does not take sides for either person or group (parties) in dispute. When the parties are willing to resolve their conflict, and dealing directly with each other is too difficult, the mediator can establish communication, help to provide an objective view of the issues, and assist the parties to reach a solution that both can agree on.
A mediator is not a counselor or therapist.
To resolve the issues in a dispute, both parties need to be involved to find solutions together.
A mediator is not a lawyer or a judge.
While a mediator can help the parties reach an agreement, the mediator cannot impose judgment or make a decision to settle the dispute. A mediator will not give legal advice.
For advice on legal questions, an attorney should be consulted.
Confidentiality
All information exchanged during mediation is strictly confidential, and anything shared with the mediator during caucus is private. This confidentiality is protected by law.
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What is a Neutral Intermediary?
A neutral intermediary is someone who does not take sides in a dispute. S/he will
view each party’s complaints without judging, and will use empathy and tact to de-
The mediator has that role. S/he will help the parties uncover hidden pain points, and will find objective criteria to bring to the table for discussion. S/he is a neutral partner in the effort of finding beneficial options for both parties, and will work to bring the issues to resolution.
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